Privacy Policy

Last updated: January 17, 2026

1. General Information

Coordenadasvida (hereinafter, "we", "our" or "the site") is committed to protecting the privacy and personal data of all users who visit our website and use our educational services. This Privacy Policy describes how we collect, use, store, and protect your personal information in accordance with applicable data protection laws in Guatemala.

2. Data Controller

The data controller for your personal data is:

Coordenadasvida
Address: 2A Calle, Cdad. de Guatemala, Guatemala
Phone: +502 2250 5263
Email: info@coordenadasvida.com

3. Personal Data We Collect

We collect the following types of personal information when you use our website:

3.1 Information you provide directly:

  • Full name
  • Email address
  • Phone number
  • Details of your project or specific inquiry
  • Any other information you choose to share in contact forms

3.2 Information collected automatically:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited on our site
  • Date and time of access
  • Referring website

4. Purpose of Data Processing

We use your personal data for the following legitimate purposes:

  • Educational service provision: To respond to your inquiries about construction permit procedures and provide you with relevant information.
  • Communication: To contact you in response to your information requests and maintain communication about topics related to your inquiry.
  • Website improvement: To analyze how users interact with our site and improve user experience.
  • Legal compliance: To comply with applicable legal obligations in Guatemala.
  • Security: To detect, prevent, and address technical or security issues.

5. Legal Basis for Processing

The processing of your personal data is based on:

  • Consent: By completing our contact forms, you give your explicit consent for the processing of your data for the described purposes.
  • Legitimate interest: We have a legitimate interest in providing quality educational services and improving our website.
  • Compliance with legal obligations: In some cases, processing is necessary to comply with applicable legal requirements in Guatemala.

6. Data Retention

We retain your personal data for the time necessary to fulfill the purposes for which they were collected:

  • Inquiry data: retained for 24 months from the last communication, unless you request earlier deletion.
  • Browsing data: retained for a maximum of 12 months for analysis and site improvement purposes.
  • Legal compliance records: retained for the period required by applicable Guatemalan legislation.

Once these periods have elapsed, your data will be securely deleted, unless there is a legal obligation to retain them for a longer period.

7. Sharing Data with Third Parties

We do not sell, rent, or share your personal data with third parties for commercial purposes. We only share information in the following circumstances:

  • Service providers: We may share data with technical service providers who help us operate our website (hosting, email services), under strict confidentiality agreements.
  • Legal requirements: When we are required by law or in response to valid legal processes.
  • Rights protection: To protect our rights, privacy, security, or property, as well as those of our users.

8. Your Rights as a Data Subject

According to Guatemalan personal data protection legislation, you have the following rights:

  • Right of access: You can request information about the personal data we hold about you.
  • Right of rectification: You can request the correction of inaccurate or incomplete data.
  • Right of erasure: You can request the deletion of your personal data when they are no longer necessary for the purposes for which they were collected.
  • Right to object: You can object to the processing of your personal data in certain circumstances.
  • Right to restriction: You can request the restriction of processing of your data in certain situations.
  • Right to withdraw consent: You can withdraw your consent at any time, without affecting the lawfulness of previous processing.

To exercise any of these rights, you can contact us at info@coordenadasvida.com or at the postal address indicated above. We will respond to your request within 15 business days following its receipt.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using SSL/TLS protocols
  • Restricted access to personal data only for authorized personnel
  • Regular reviews of our security practices
  • Staff training in data protection

However, no method of transmission over the Internet or electronic storage is 100% secure. Although we strive to protect your personal data, we cannot guarantee its absolute security.

10. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. For detailed information about our use of cookies, please consult our Cookie Policy.

11. Privacy of Minors

Our website is directed at adults and we do not intentionally collect personal data from minors under 18 years of age. If we become aware that we have collected data from a minor without verifiable parental consent, we will take steps to remove that information from our systems.

12. International Data Transfers

In general, your personal data is stored and processed on servers located in Guatemala or in the region. If it is necessary to transfer data outside of Guatemala, we will ensure that appropriate safeguards are implemented to protect your data in accordance with this Privacy Policy and applicable laws.

13. Modifications to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or in applicable legislation. The date of the last update is indicated at the beginning of this document. We recommend that you review this policy regularly. Substantial changes will be communicated through a prominent notice on our website.

14. Contact

If you have questions, comments, or concerns about this Privacy Policy or about the processing of your personal data, you can contact us through:

Email: info@coordenadasvida.com
Phone: +502 2250 5263
Postal address: 2A Calle, Cdad. de Guatemala, Guatemala